MADRID LIVESTREAM FAQs
What is happening?
You are able to join virtually the excitement of Madrid Video LiveStream. Watch a high-quality live video stream brought to you by TimelessToday. Enjoy, interact, and watch the live feed from any of your Internet-connected devices.
When is this happening?
On March 11, 2018 12:45 p.m. to Mar 11, 2018 3:00 EDT, come back here and watch the show LIVE!
If you are living in a different city or country, you may check the exact times for the show using this time zone converter.
What do I need to watch?
You need a minimum of 1.5Mb downstream Internet speed for our best quality. Check at http://www.speedtest.net
We support most devices and operating systems: Microsoft Windows, Apple Mac or Linux OS with Adobe Flash or tablets including Google Android™ devices and Apple iPad or iPhone devices. We are streaming a lower bitrate feed that works over most 3G and 4G services. Please consult with your local access carrier for rules and regulations. Please be aware that we are not responsible for data connection charges to view the stream on any platform or service.
Will there be a replay of this event?
The TimelessToday team will be providing a video-on-demand replay of this event within the next 24 hours after the completion of this event to watch at your convenience.
Do I need to download anything to view the livestream?
No. Once you have a ticket, you have instant access to the Internet video stream. The video plays automatically in your browser. It works on Windows, Macintosh, tablet, or smartphone. But you have to ensure that you have a proper broadband connection for video.
What is a Cleeng account?
Cleeng simplifies the access to unique quality content. Using your Facebook, Google, or Yahoo! account, it takes just a few seconds to create a Cleeng account and then purchase access using Visa, MasterCard, Mobile/SMS, or PayPal. Cleeng keeps track of the premium content you register for or buy, so you can access it later on any of your devices. Please note: Cleeng is not responsible for the organization of the event itself.
Walk me through the purchase process:
How do I access the Replay of the LiveStream I already purchased?
Is my credit card secure?
Yes, fully! Your profile, balance, and access information are securely stored on the Cleeng servers. All actual transactions are done on the Cleeng servers using 256-bit SSL encryption, and payment processing meets the highest PCI compliance standards.
Is the livestream available on mobile devices?
Yes, it is! When you click to register or buy, your mobile browser will open a new window. After you have created your Cleeng account and have access or purchased your access, just go back to the site. You can connect from your computer, phone, or tablet anytime you want to. If you have registered or purchased your ticket before on a different device, simply log in with your Cleeng account and again you’ll have full access.
Can I book in advance? How do I access the show on the day of the event?
We actually recommend you book your ticket in advance. In this way, you avoid the queue (even on Internet, it can happen!). Then connect a few minutes before the show.
Two ways to get access to the show:
- From the email receipt you received from Cleeng (check your spam folder; it may happen that it was wrongly classified)
- Directly on the website from where you purchased, you can click “Already have a ticket?” Enter your credentials, and that’s it!
My payment is rejected. What can i do?
It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of your credit/debit card). Alternatively, please try to use a different payment method.
I have problem accessing the content I previously bought. What can i do?
A few options are available:
Option 1: Search your email inbox for “Cleeng receipt”. Also have a look at your spam/junk folder. Once found, click on the link inside the description and re-enter your credentials if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase. It should work!
Option 2: Clear your browser cache. You can find how to do it here. Then follow Option 1.
The video or stream quality is bad. What can I do?
Manage your Internet connection; try reloading the page a few times or see if you can access the event from another browser and/or device. If the issue continues, please check our Twitter account for the latest streaming status updates. If no mention of any issue, it must be related to your Internet connection. Please check your Internet connection again.
Can I watch from different computers or phones at the same time?
Yes, when you registered/purchased on one computer, tablet, smartphone, you can simply use the same credentials to watch on another device. You should bear in mind your access can be restricted when our systems detect abuse. To avoid your account being cut off, don’t use more than 2 different devices just before and during the event.
Important requests to be made?
On behalf of TimelessToday, the Cleeng teams provide support before, during, and after the event. Due to high traffic just before and during the event, critical requests will be handled first, so please and only send questions if very urgent. Please try not to send multiple requests.
Please note: Except if specifically agreed with the organizer, Cleeng provides live support only in the following languages: English, Spanish, Dutch, and French. You may send an inquiry in your language; however, Cleeng will answer in one of these above.